This is just so priceless...and so easy to see it happening, customer
service being what it is!
My Aunt died this past January.
Citi Bank billed her for February and March for their monthly service
charge on her credit card, and then added late fees and interest on
the monthly charge... the balance had been $0.00..
now was somewhere around $60.00
I placed the following phone call to CitiBank:
"I am calling to tell you that she died in January."
"The account was never closed and the late fees and charges still
"Maybe, you should turn it over to collections"
"Since it is 2 months past due, it already has been"
"So, what will they do when they find out she is dead?"
"Either report her account to the frauds division, or report her to
the credit bureau... maybe both!"
"Do you think God will be mad at her?"
"Did you just get what I was telling you... the part about her being
"Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
"I'm calling to tell you, she died in January."
"The account was never closed and the late fees and charges still
"You mean you want to collect from her estate?"
"No, I'm! her great nephew."
"Could you fax us a certificate of death?"
"Our system just isn't setup for death"
"I don't know what more I can do to help"
"Well...if you figure it out, great! If not, you could just keep billing
I suppose... I don't really think she will care!"
"Well... the late fees and charges do still apply."
"Would you like her new billing address?"
"laceName w:st="on">OdessalaceName> laceName w:st="on">MemoriallaceName> laceType w:st="on">CemeterylaceType> , Hwy 129 and plot number given."
"Sir, that's a cemetery!"
"What do you do with dead people on YOUR planet?!!"
(Be sure and cancel your credit cards before you die......)
|